Product Demonstrations, Support and Training

At Minesoft we pride ourselves on offering a responsive
and personal customer service that is unparalleled.

Our UK Helpdesk is backed up by a strong team of local support staff in the USA, Germany,
Japan,India, Israel, China and across the world, to ensure we meet the needs of our global client base.

Email Customer Services - Send an email to Customer Services
Contact Us - Contact us directly and find your local Minesoft contact

TouchBase Newsletter – packed with information on the latest product enhancements and
other Minesoft news, our bi-annual newsletter ‘TouchBase’ is available to all our clients.
Contact us now if you have not received the latest newsletter, or to request digital back copies.


Any of our products can be demonstrated to an individual or to a group, without having to leave your office - either via an
online meeting or a visit. Free Trial periods are also offered to give you a chance to evaluate whether a product meets your needs.

If you would like to organise a demonstration and free trial, please contact us now.

minesoft training in patent searching


Minesoft provides ongoing support and training for all our products and services.

Training sessions can be arranged to take place online or at your place work.
Our experienced trainers will tailor the seminars to your specific requirements.

For PatBase users you can also choose to attend one of our regular training courses held
throughout the year either here in London or at a training venue in Europe.

For details of courses currently scheduled, please click here.

PatBase Support

PatBase clients are assured of outstanding support that includes:

  • Online reference guides, searchable help files and user
    manual accessible when logged in
  • Video tutorials
  • Tailored Training Courses either online, at the client site, or at our offices
  • Email or Telephone our Helpdesk: you can rely on a fast and thorough response

Product Information
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